Question

Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

Forum|Forum|4 years ago
March 3, 2022
74 replies
0 views

My Fed. Refund is over $2,500 short. TurboTax CRS doesn't what's going on and you can get SBTPG LLC on the phone. I don't have a mix up between State and federal tax refund. TurboTax need to need to fix the situation ASAP. These corporation are quick to take your money than provide **bleep**ty service and don't even set a way for you to talk to a live person. TurboTax & SBTPG LLC you all have a lawsuit coming.

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Vanessa A

You should have received a letter from the IRS telling you why your refund amount was changed. The two most common reasons so far this season are:

You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
- If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason.
You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received. Again, the IRS will catch this and make the changes to your return.
- This you can see on line 28. The amount on that line if you receive the Advance Payments should be one half of what you were eligible for. If you had 2 kids under 6, you would have been eligible for $7,200 so the correct number would be $3,600 on line 28 if you received Advance Payments. If it shows $7,200, then you did not enter your advance payments which is why the IRS changed your return.

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

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S

SweetieJean

Employee

It can take 2-3 weeks for the letter to arrive from the IRS.

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CarlSchultz688

I logged into my IRS account and verified they issued me a higher amount, but TT via TPG took the refund (they never said anything about that) and sent me $70 LESS than the IRS refunded. THis is FRAUD on the part of Intuit/Turbo Tax!

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Lzbth55

I did receive 1400 recovery money and the system did enter that amount on line 30. Why is my refund reduced by TPG products?

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Lzbth55

okay so un-informed citizen here. Didn't realize recovery money was actually an advance on your tax refund...so when I took that away from IRS refund plus filing fees the deposit must be correct...wish I could have denied that darn recovery money...

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ginarogers1958

If I had known I would have sent the recovery money back!! This sucks!

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Taxhater101

Here is the thing. We also put in exactly the amounts we got on our stimulus and then my refund status went up to 3544. Then we get back 1,310.30 because they are like no you got your stimulus....Ok numnuts I put in exactly what turbotax asked me for why is turbotax lying?

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Lzbth55

This was a painful lessen in political fork tongue. Why won't TURBO TAX come out on their own site and say "the government give and the government takeaway" I can absolutely deal with it as long as I know this TPG isn't ripping everyone off.

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sliner78

IRS didn't even giveth. They just taketh away. I never received my stimulus and now I'm not getting it on my return like it should have been. Totally lied to and ripped off!

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smith_doug

My return is over $2000 less than it should be. This is the first time I have a deposit from TPG. I need someone to tell me what this is all about. The funds came as a direct deposit. I did not authorize my funds going through TPG.

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Vanessa A

If you chose to have your TurboTax fees paid out of your refund, TPG is the financial institution that TurboTax uses to process the payments and refund. Since the fee is obviously not $2,000, this means the IRS made changes to your refund.

You should have received a letter from the IRS telling you why your refund amount was changed. The two most common reasons so far this season are:

You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
- If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason.
You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received. Again, the IRS will catch this and make the changes to your return.

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

@smith_doug

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A

Anonymous

I had the same issue. You’re saying whatever amount entered from the stimulus “should not have made your refund go up”, but it did. I have always used turbo Tax and my refund never came from TPG products. My refund came back 1600 less. Turbo Tax does not charge 1600 dollars to do your taxes so do not try and say that’s a service fee.
This is very shady. Will NOT be using again.

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Kosa

I absolutely agree, this will likely become a class action lawsuit.

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LowEndGirl

According to the agreement we signed when signing up for TurboTax, we cannot file a class action suit. Any dispute has to go through their arbitration process.
I am personally going to see about filing charges of theft against them… that makes it criminal and gets us in front of a judge and jury if accepted by prosecutors.

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2babies2

I do not have children and even if I did get the stimulus (I don't think I did), there is a $1800 difference which doesn't make sense either. I am single.

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Autolycan

Looks like TurboTax is looking at a class action lawsuit. I also received less than the mentioned amount. I don’t have kids, single, and didn’t receive the 1400 stimulus check. So either TurboTax is robbing their customers and lying about it or they messed up and are passing the buck to the IRS.

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ConfusedAngry

I entered exactly what I received from stimulus and I only received 2 of the stimulus payments I have been shorted 1500 of my refund. I am beyond fed up with the Government the past 3 years I all of a sudden have had nothing but issues at tax time with not getting MY money on time and now this TPG **bleep** comes out of nowhere my return was paid by them when it has always been paid by IRS why is this all of a sudden happening

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Taxhater101

I feel like there is a huge lawsuit coming for TurboTax soon.

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Kosa

I think you're correct, there are already SO MANY other threads on this website of customers complaining about not being given FALSE bottom line/dollar information BY turbo tax, only for the IRS to claim the information given BY turbo tax was incorrect & they "corrected" it and took out the right amount themselves. SOUNDS LIKE TURBOTAX CONNED A LOT OF PEOPLE!!

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KES8

My refund is over $3,106 short. Turbo Tax must fix this asap.

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Fiasco715

I got probably less than 10% back of what I should have gotten back in taxes this year. No significant changes have occurred in my life either to affect my taxes this way.

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Jamesdodd

I had the same thing happen,I was supposed to gotton back 2717 but barley got 1000,how do I get the rest of my money?

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Vanessa A

You probably already did receive all you are eligible for. What is happening a lot this year is people entered $0 when asked how much they received for the recovery rebate (or the Advanced Child Tax Credit). In reality, they did receive the money, usually by direct deposit. So, the IRS says, hey, we are not paying you this $1,400 again, you can only have it one time. So the IRS then adjusts your refund and removes that extra $1,400 per person on your return.

Take a look at your bank statements going all the way to March of 2021. Many people find that they did actually receive it, but they forgot about it or just never noticed it.

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K

Kosa

SORRY VANESSA A FROM TURBO TAX..... I ABSOLUTELY DID NOT ENTER **ZERO** I HAVE PROOF I ENTERED EXACTLY WHAT THE IRS DIRECTED ME TO ENTER. SOMEWHERE SOMEBODY MESSED UP, I SPENT A SIGNIFICANT AMOUNT OF TIME CHECKING, DOUBLE CHECKING, TRIPLE CHECKING AND QUADRUPLE CHECKING EVERYTHING BEFORE I SUBITTED. I KNOW IM RESPONSIBLE FOR MY OWN TAXES AND I DON'T WANT TO GO TO JAIL, SO BELIEVE ME WHEN I SAY I KNOW WHAT I ENTERED. THIS IS ABSOLUTELY IN YOUR SIDE. FUTURE IT OUT, GIVE ME MY MONEY OR WE'RE GOING TO COURT!!!!!!!;