If you had an amount in Box 10 of your W-2, it is possible that you saw your refund go up despite being told that you are not eligible for the Child and Dependent Care credit. When you enter an amount from Box 10, that income shows as taxable until you complete the Dependent Care section. The information you enter in that section tells TurboTax that your Box 10 amounts are not taxable. So, yes, it is possible!
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