The Turbo Tax software I purchased is not allowing me to input medical expenses. Why?

Forum|Forum|6 years ago
June 1, 2019
3 replies
0 views

The Turbo Tax software is Turbo Tax Home and Business, purchased at Target.

TurboTax Home & Biz Windows

Irene2805

Please keep in mind the following about deducting your medical expenses, including health insurance:

You don't get the benefit if you are taking the standard deduction.
If you itemize deductions, you will only be able to take total medical expenses that are greater than 7.5% of your adjusted gross income.

To enter your medical expenses in TurboTax, please follow these steps:

Click on Personal > Deductions & Credits > I'll choose what I work on
In the Medical section, click on the Start/Revisit box next to Medical Expenses.
If you haven't yet entered any medical expenses, TurboTax will ask you if your total medical expenses exceed a certain number. [That's the 7.5% AGI mentioned above.]
If you think your total medical expenses will exceed that number, click the blue Yes box and continue through the interview, entering the requested information on your medical expenses.

If you are still having difficulty entering medical expenses, please put in the comments section exactly what you are experiencing.

SLSAMUEL77

I am using Turbo Tax Premier. I just completed entering my 2019 donations and moved to entering my medical expenses. The program will not let me enter any number is the various medical expense field.

SLSAMUEL77

Update to my comment: I was not able to enter data in the Prescription box or the Professional fees box.

I entered the data in the other medical expenses box

StephanieP

Has anyone solved this yet?

i recall having this issue last year and now it's happening again.

It is not a matter of whether i qualify, it's a glitch in the software that won't allow any amount to be added to:

prescription

anything spent on medical professionals

after those 2 it will allow me to input expenses for hospitals and other medical expenses.

JeanneLO

Employee

You may need to log out and restart your computer, then log back in, or try another browser. You may also need to clear your cache and cookies if you are using TurboTax Online.

To clear your cache use this TurboTax FAQ

To delete your cookies use this TurboTax FAQ

If you are using TurboTax Desktop please make sure the software is updated. You may also need to perform a manual update: Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@StephanieP

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intwtf

now of these work... wtf am I suppose to do if the **bleep** isn't working right

Crossrealtor

Keeps taking me back to the Medical Expenses, says Needs Review. Since they won't affect my taxes anyway, i've tried not inputting anything, inputting 0s, adding a few expenses I did have - nothing works. Been trying for two days.

AbrahamT

As Irene previously reported earlier keep this information in mind. Before you do that though, I would delete all the input you originally had reported in this Medical section input and start this section over again.

Please keep in mind the following about deducting your medical expenses, including health insurance:

You don't get the benefit if you are taking the standard deduction.
If you itemize deductions, you will only be able to take total medical expenses that are greater than 7.5% of your adjusted gross income.

To enter your medical expenses in TurboTax, please follow these steps:

Click on Personal > Deductions & Credits > I'll choose what I work on
In the Medical section, click on the Start/Revisit box next to Medical Expenses.
If you haven't yet entered any medical expenses, TurboTax will ask you if your total medical expenses exceed a certain number. [That's the 7.5% AGI mentioned above.]
If you think your total medical expenses will exceed that number, click the blue Yes box and continue through the interview, entering the requested information on your medical expenses.

If that still doesn't work, I would recommend you clear cache and cookies, restart your computer and try it over. It may be a browser issue or some other internal technical problem with your computer.

Good luck.

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