Turbotax on PC -- why can't I enter my medical expenses?

Forum|Forum|2 years ago
January 6, 2024
2 replies
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TurboTax Premier (PC) will not allow me to enter prescription medication expenses. When I attempt, nothing happens. I have been able to enter values in other TT fields.

TurboTax Online

Best answer by DoninGA

Is there a $0 pre-filled in the box for prescription expenses?

If so, double click on the box to open the Supporting Details window. Or click on Edit at the top of the desktop program window and then click on Add Supporting Details.

Reply back if this is not what you are seeing for the expense.

DoninGAAnswer

Employee

Is there a $0 pre-filled in the box for prescription expenses?

If so, double click on the box to open the Supporting Details window. Or click on Edit at the top of the desktop program window and then click on Add Supporting Details.

Reply back if this is not what you are seeing for the expense.

Anonymous

Thank you!!! Forgot about that from last year, and ended up getting to it using the IRS form. However, grrr that TurboTax doesn't automatically go to that. Thank you for your service to the US and this community!

BrittanyS

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

@Lori61

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