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April 2, 2021
Question

When I enter my street address, I get an error message telling me I "need to provide a street address, not a PO Box." But I AM providing a street address. Help!

  • April 2, 2021
  • 4 replies
  • 0 views
I'm all finished entering information and am trying to file. I'm at the page that says "Thanks! Now confirm your personal information." When I enter my street address, I get an error message telling me I "need to provide a street address, not a PO Box." But I AM providing a street address. It is definitely NOT a PO Box. Help!

4 replies

Cass0317
April 2, 2021

I would suggest trying to close out of TurboTax and delete cookies and clear your cache Then sign back into your TurboTax account.
If that does not fix the issue, you may also contact customer care here.
Please be sure to enter the correct product, edition, and a detailed description of your issue.  Once you fill out the form you will be given a service ticket number and a phone number to contact customer care. (You will not get a phone number if you use the link outside of operating hours.) 
We're open daily from 5:00 AM to 9:00 PM PT.

wjtmooreAuthor
April 6, 2021

I have deleted all cookies and cleared the cache, but the same thing is still happening. I just want to file my taxes. Is there another person I can contact via text-based messaging about this?

Employee
April 7, 2021

No, however, to help get you connected to the right person for assistance, please click the link below. 

 

What is the TurboTax phone number?

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February 21, 2023

Unfortunately, there are zero ways around this. I live in a historical village and no one has a physical mail box. We all have PO Boxes. I had to back track through my taxes and change my way to pay to credit card instead of having it deducted from my return. Also super annoying is the only way to use a credit card is if you use Apple Pay. PLEASE FIX THIS GLITCH FOR NEXT YEAR!!!!!!! 

April 16, 2023

Go to the mailing address in My Info and put in the street address>Go back to filing and proceed a couple of screens>Go back to My Info and reenter the mailing address>Click Confirm>Select Filing again and verify the correct street address and proceed

February 1, 2025

I wasn't logged in. Once I logged in I was able to put in my PO Box and proceed.