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Have you entered your W-2s? You cannot enter dependent care expenses until you have entered the W-2s for both of you. If you didn't get your W-2s yet, you'll have to wait until you get them.
When you enter your W-2s, make sure you select the correct person that each W-2 belongs to. If you select the same person for both W-2s, it will look like the other person has no earned income, which makes you ineligible for the dependent care credit.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.