Why can't I input property taxes on 2024 software?

Forum|Forum|1 year ago
January 21, 2025
2 replies
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I get "We need a bit more info to see if you qualify". I have been using turbo tax for years. This looks like a program glitch.

Best answer by SteamTrain

I don't have a mortgage and it still will not let me make an entry.

I think I figured it out, at least how to get it to work properly in the interview...at least it did for me.

(Discovered by accident, BUT the software fix to prevent the problem in the first place, is still needed though).

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If you used that Property Tax entry field last year, and if you used a Supporting Details (SD ) sheet for putting it in last year, then the SD sheet transferred (empty) into this year's forms...AND...the SD sheet is somehow blocking the "interview" for the Property Taxes entry, to transition to the proper entry page.

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My fix:

1) Switch to Forms Mode.

2) Open the Tax and Interest Deduction Worksheet

3) There should be a zero on line 2a of that worksheet....double-click on it.

4) Delete the worksheet by hitting the big red X

5) Either enter you Property taxes on that line....or...return to the interview and enter your property taxes using the interview ..as you normally would..should be OK now.

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I found that if I re-introduced a new SD sheet for that line...the interview still proceeded as it normally should. So deleting the transferred-in SD sheet from 2023 was the main fix. and starting a new SD sheet doesn't re-introduce the problem.

MonikaK1

Taxes on real property can be entered either in the section on Mortgage Interest or separately in Property Taxes under Deductions and Credits, both in TurboTax Desktop/Download and TurboTax Online. Taxes on certain other property, such as vehicles, can also be entered in the Property Taxes section under Deductions and Credits.

I have not encountered any issues with entering property taxes in the 2024 program, as yet. Please provide more specifics as to what steps you had taken before you saw the message "We need a bit more info..." if you still need assistance.

Please see this tax tips article for more information about deducting property taxes.

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gregorytcookAuthor

I'm trying to enter it under the Property Taxes under Deductions and Credits section using the Mac version on turbotax premier. When you click update button it displays

When you click on enter info, it sends you back to the Deductions & Credit screen. You are caught in a loop with no ability to input your property tax deduction.

MonikaK1

Thank you for clarifying that this occurred in the Mac version of Premier. I've been informed that this issue has been elevated to programmers for diagnosis and resolution.

We will provide an update when available. Please advise if the issue resolves itself in the meantime.

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bobvj

I have the same problem with Deluxe on Windows 10. This is the first year where I don't have a mortgage or a 1098, Not sure if that is part of the problem.