Why didn't I get earned income credit

If you believe you qualify for the earned income credit but TurboTax didn't generate the credit, review the dependent information you entered. You may have input something incorrectly. 

In the My Info section, please make sure:

1. On the Do you have children or support someone? screen, answer Yes.
2. On the Who Do You Support? screen, answer one of the first two options.
3. On the Tell Us About Your Child screen, verify the birth date and citizenship status.
4. On the How many months did XXX live with you in 2019 screen, select The Whole Year or the right number of months lived with you. 
5. On the We know XXX is a baby/child, but we have to ask: Did (s)he pay for most of his/her living expenses? answer No. 
6. Continue with the onscreen questions.
7. Go to the end of the dependent entry section of TurboTax.

Additional information: When to Use Schedule EIC: Earned Income Credit