Question

Why does it take so long to load “almost done” for about 30 minutes

Forum|Forum|6 years ago
January 29, 2020
2 replies
0 views

No text available

TurboTax Free Edition Online

Employee

If you are having problems with the program loading slowly or savings your answers, please try clearing your cookies and cache. For instructions please click the following links: Clear Cookies & Clear Cache. If this does not work, I recommend trying another browser and checking your internet connection.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

G

Gypsycal

That is not the problem unless it happens when you try to connect to other sites. Its all on their end they probably have a nice

circa 2011 network

H

hmorgans

I cleared cookies and cache in the browser I had up, but that didn't work, so I signed into Turbotax from Safari on my macbook rather than chrome, and was able to pick up where I left off and submit my returns that way! When I got to the end on chrome, I let it load/buffer for over 30 minutes before trying Safari, and eventually ×-ed out after submitting via Safari.

T

TiffanyL

We are glad you were able to complete and file your taxes using a different web browser. Other than clearing your cache and deleting cookies, the only other thing that we may have suggested would have been to contact customer support for additional assistance. I have posted a link below for TurboTax customer service if you still need assistance:

TurboTax customer service

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"