Box 1 on 1098-T is incorrect
I received my 2020 1098-T form from my school and the amount in Box 1 is not correct. I checked what my total qualified tuition payments were in 2020 and that’s is not the amount that my school had reported. When I called the office whoever I spoke with didn’t sound like they new what they were talking about, saying something like ‘Even though it is tuition for Spring 2020 it was billed in November 2019 so only part of that payment is in your 2020 form’. However I only paid once and in full in January 2020 and didn’t make any payments in 2019 and adding up my tuition payments reported on 2019 form the amount for spring 2020 was definitely not included. Also Box 7 on my 2019 for was NOT checked. From my understanding schools have to report total amounts paid during calendar year regardless of the billing date, is that right?
I also didn’t have any adjustments or refunds. I’ve tried asking them to fix it but so far they have just been saying they are busy or responding with what I mentioned earlier. It has been 2 weeks already and I contacted them multiple times without any success so I am wondering if there is any sort of law or way for me to hold them accountable and try to get my form corrected or if I should just file my tax return and state that the amount reported doesn’t match what I paid. I am trying to avoid having to deal with sending the IRS additional forms and delaying my returns later on, but I am not sure what the best course of actions is so if anyone has any advice I would greatly appreciate it.