Failed Validation - my turbotax deluxe is up to date but it still asks for an update

Forum|Forum|1 year ago
February 15, 2025
6 replies
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FAILED_VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates.

Purchased Turbotax 2024 Deluxe from Costco. My state is California.

Finished all steps but failed to transmit results to e-file. Error said my software is not the latest version and asked to check for updates in Online menu.

Did that - checker said no update available because I'm on the latest version.

Searched some forum and did the following: uninstalling all previous versions from "Add or Remove Programs" including 2024 Deluxe; delete all folders of previous versions in C://Program Files; reinstalling 2024 Deluxe; installed the "superpatch" also called a "manual update" from https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-windows-software-basic/L3Wf9OPaf_US_en_US?uid=m75ssxrv

In my update history, there is also a patch for California.

My laptop meets all system requirements from what a TTX expect said https://ttlc.intuit.com/community/taxes/discussion/failed-validation-during-transmission/00/3461000

Completely ran out of solutions.

Best answer by wqtclaire

Hi all,

A few days after I posted the issue, I opened TTX 2024 desktop again and it automatically wanted an update. The update was released 2/12, for California. I let it run and then I could submit my taxes!

Still can't believe how the 2/12 patch wasn't applied the first time that I installed the software which was 2/14.

My suggestion: everyday restart your computer and launch TTX. Eventually, you may see that patch.

TurboTax needs to work better on those state tax issues!!

Aulaitte

Having the same problem as well.

Aulaitte

Hi Claire,

I saw the post below and followed the instructions and I can finally send in my tax forms. Hope this works for you as well!

https://ttlc.intuit.com/community/taxes/discussion/validation-error-cannot-file/00/3484373?relatedcontent=3452830

wqtclaireAuthor

Hi,

Those steps have already been tried out 😞 It seems to be a universal CA issue. Thanks anyway!

FailedValidation

Same here. Everyone Ive seen having this issue is in California. FIX IT TURBO TAX. Never using your shoddy software ever again.

wqtclaireAuthor

Hi, I just post a solution 🙂

p.s. I can see how frustrated you are that you created an account called failedvalidation lol. Hope it helps!

wqtclaireAuthorAnswer

Hi all,

Still can't believe how the 2/12 patch wasn't applied the first time that I installed the software which was 2/14.

My suggestion: everyday restart your computer and launch TTX. Eventually, you may see that patch.

TurboTax needs to work better on those state tax issues!!

michaelgelormino

Michael here

this solution works

lrothm01

I had the failed validation message as well. I turned off all my security software, rebooted my laptop repeatedly, tried to send just the federal first....nada. Waited a day....nada. Each time I did the required check in the Online drop down to get the latest software update...no luck. Then I noticed that you could manually download the software update to your computer. I did that AND IT WORKED!! I sent my federal return and it went immediately. Then I sent my state return and it went immediately. So if you are getting the failed validation message, try the manual download method for the update.