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April 5, 2023
Question

Form 8863 error

  • April 5, 2023
  • 1 reply
  • 0 views

I have 2 college students that qualify for the Educational Credits.  Input for the 1st student and credit calculation is correct.  When I start to input my other student, it deletes my first student's credit and Form 8863 information. Help!

    1 reply

    AmyC
    Employee
    April 5, 2023

    Something is not right. When you select add student, it should not erase the first.

     

    If you are using the online version:

     

    A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

    For stuck information follow these steps:

    1. Delete the form, 8863, see How to Delete  
    2. Log out of your return and try one or more of the following:
      • Don't use Internet Explorer.
      • Clear cache and cookies,
      • Sign in using a different browser.
      • Sign in using a different device.
    3. Log back into your return.
      • Enter the form again.

     

    If you are using the desktop version: 

    1. Delete the form 8863
    2. Save your return while closing the program.
    3. Update the program
    4. Open
    5. Enter the 8863 information again.

    If you are still having trouble, please reply back.

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