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April 13, 2024
Question

I am trying to get my school code for Monroe county to finish state taxes but it will not let me click on Monroe county to finish school tax code

  • April 13, 2024
  • 1 reply
  • 0 views
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1 reply

AmyC
Employee
April 14, 2024

Follow these steps:

 

Desktop version: 

  1. Delete the form
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the information again.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

  1. Delete the form/ worksheet- if possible, see How to Delete  
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the information again.

 

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