I was told that we qualify for education tuition expenses, and I'm not able to include it. We did not receive a 1098T. How do I include it?

At the beginning of the education interview, you are asked if you got a 1098-T. If you answer no, you will then be asked f you qualify for an exception. you must answer yes, or you do not qualify for a tuition credit or deduction (qualify for education tuition expenses).

If your school does not issue 1098-T forms, iy is is most likely not a qualified school. 

 To be eligible for the tuition credits or tuition & fees deduction, the course must be taken at "an eligible institution". The school should be able to tell you if it is an eligible educational institution. In general, an eligible educational institution is an accredited college, university, vocational school, or other postsecondary educational institution, including accredited, public, nonprofit, and proprietary (privately-owned, profit-making) postsecondary institutions. Additionally, in order to be an eligible educational institution, the school must be eligible to participate in a student aid program administered by the Department of Education. If they issue a 1098-T they are probably an eligible institution.

Enter your school at the link below, to see if it's on the dept. of education list.

https://fafsa.ed.gov/FAFSA/app/schoolSearch?locale=en_EN