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March 6, 2022
Question

If I not longer have additional schedules why isn't my TurboTax free? Prior years had Education Credits.

  • March 6, 2022
  • 2 replies
  • 0 views
I only using W-2 information

2 replies

DoninGA
Employee
March 6, 2022

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

VolvoGirl
Employee
March 6, 2022

If you have registered or it won't let you clear to start over and you haven’t paid, you can just abandon this account and start over with a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts. How to start another return in the Online version
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596