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March 22, 2024
Question

My 1098 has been entered. In the review, it keeps re-asking the same set of questions - use of loan, and a field on TurboTax's form. How do I resolve this loop?

  • March 22, 2024
  • 1 reply
  • 0 views
I have not refinanced nor have I used the loan for anything other than my house's mortgage. However, TurboTax keeps circling back between the loan use questions and a field on their form that should be blank, but isn't (but I can't select anything to change that).

1 reply

CatinaT1
March 22, 2024

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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