A12. Yes. To claim the full credit, your MAGI, modified adjusted gross income (See Q&A 13 for MAGI definition) must be $80,000 or less ($160,000 or less for married taxpayers filing jointly). If your MAGI is over $80,000 but less than $90,000 (over $160,000 but less than $180,000 for married taxpayers filing jointly), the amount of your credit is reduced. If your MAGI is over $90,000 ($180,000 for married taxpayers filing joint), you can't claim the credit.
Q13. What is "modified adjusted gross income" for the purpose of the AOTC?
A13. For most filers, it is the amount of your AGI, adjusted gross income, from your tax return. If you file Form 1040 or 1040-SR, your MAGI is the AGI on line 11 of that form, modified by adding back any:
Foreign earned income exclusion
Foreign housing exclusion
Foreign housing deduction
Exclusion of income by bona fide residents of American Samoa or Puerto Rico.
If that's not the reason. Go back thru the interview, you may have answered something wrong. Otherwise, review the requirements.