My education credit is not on my refund

Did you have scholarship income or 529 equal to or greater than box 1? Do you qualify? See IRS Q & A about education credits. What is in boxes 1 & 5 of your 1098T?

There's a new urban myth among college students that says they can get a $1000 from the government just for filing a tax form. For most of them, they simply aren't eligible. A full time unmarried student, under age 24, even if you don't qualify as a dependent, is only eligible for the refundable portion of the American Opportunity Credit if he supports himself by working. You cannot be supporting yourself on parental support, 529 plans or student loans & grants. You usually must have actually paid tuition, not had it paid by scholarships & grants.  It is usually best if the parent claims that credit. 

You cannot claim a credit if you are, or can be, claimed as a dependent by someone else.

Reference: Line 7 instructions for form 8863. https://www.irs.gov/instructions/i8863

If you are eligible, you have answered  something wrong, in the interview. But, a lot of people are just not eligible.

See https://www.irs.gov/Individuals/AOTC

 https://www.irs.gov/individuals/llc