Paid tuition but not "eligible" for 1098-T
I received an Education Award from AmeriCorps in 2019. This is reported as income. I used all of this money to pay tuition for when I was getting certified to teach through Johns Hopkins University. Johns Hopkins says that I do not qualify for a 1098-T. The bill that they sent me was issued and paid in April of 2019. I used the last of my AmeriCorps award and my credit card to pay the full amount of the tuition. Johns Hopkins says that there were no "qualifying charges posted" to my account. This drastically affects the amount on my refund.
Would this qualify for an "exception" on turbo tax?
It seems unfair that although it looks like I have more income, I cannot claim my tuition.