REJECTED TAXES: 1098-T Missing information

Forum|Forum|6 years ago
February 22, 2020
3 replies
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Hello,

I keep receiving the same error code: /Return/ReturnData/IRS8863/StudentAndEducationalInstnGrp/EducationalInstitutionGroup/PriorYear1098TReceivedInd - This return could not be processed for e-filing due to incorrect or missing information.

Description of error:

This return could not be processed for e-filing due to incorrect or missing information.

What needs to be done:

Review information related to Form 8863, Education Credits. For each student on Form 8863 page 2, all three of the following fields are required: First Name, Last Name, and Social Security Number. For each educational institution, Name of Institution, and a complete US or Foreign Address are required. To be a valid US address, all address fields must be filled in; City must be at least one alpha character; State must be a valid 2 character state abbreviation; Zip Code must be a valid zip code for the state. To be a valid Foreign Address, Street Address and Country must be filled in. Ensure that either the Yes or No box is checked for both Current Year 1098-T Received and for Prior Year 1098-T Received. After reviewing and making any necessary changes, re-submit this return electronically. If the reject persists you will need to delete all 1098-T information, re-enter the 1098-T information and re-submit the return for electronic filing. If the reject persists you will need to print and file by mail.

I already deleted all 1098-T forms, created new ones and talked to two turbotax representatives. Unfortunately, both could not help me! Is there anyone else experiencing the same issue?

TurboTax Deluxe Online

Best answer by klehnhardt

There might be some residual information in your computer on the forms. To correct the reasons that are causing the errors you should:

Clear the Cache and Cookies from your computer to get rid of any residual information.
Delete the Form 1098-T and Form 8863 from your return.
Re-enter the correct information back on the forms.

To access the clearing process, you should hold down the keys CONTROL, SHIFT, and DELETE at the same time.

To delete a return off of your return you need to:

Select Tax Forms in the Black bar on the left side of the screen.
Select Tools from the drop down menu.
On the Tools Center Select Delete a form.
Locate the form on the list and select Delete.
You will be asked to confirm the deletion.

klehnhardtAnswer

There might be some residual information in your computer on the forms. To correct the reasons that are causing the errors you should:

Clear the Cache and Cookies from your computer to get rid of any residual information.
Delete the Form 1098-T and Form 8863 from your return.
Re-enter the correct information back on the forms.

To access the clearing process, you should hold down the keys CONTROL, SHIFT, and DELETE at the same time.

To delete a return off of your return you need to:

Select Tax Forms in the Black bar on the left side of the screen.
Select Tools from the drop down menu.
On the Tools Center Select Delete a form.
Locate the form on the list and select Delete.
You will be asked to confirm the deletion.

ed96beaver

I am having the same issue. I have deleted those forms and re-added them. The only thing I have not done is "clearing the cache." I will try that and see if that does the trick.

Anonymous

Clearing the cache worked for me!

ed96beaver

It didn't work for me, but I had re-entered information and refiled before clearing the cache. I will try later to delete the forms, clear the cache, then re-entering the information, then re-file. Hopefully they will transmit and get accepted.