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mvwyant

Question

Tax Year Prior to 2020: Turbo tax won't let me enter in my tuition and enrollment fees.

Forum|Forum|6 years ago
January 23, 2020
9 replies
0 views

No text available

TurboTax Live Deluxe Online

GiseleD

Are you following the below process?

1) In TurboTax Online, enter 1098-T into the search field (magnifying glass) in the upper right of your screen.

2) Select the Go to 1098-T button. Even if you don’t have a 1098-T, you can still enter tuition and fees info in this section.

If you are following this process and still experiencing issues, please cut and paste in the error message you are receiving so that we may assist you further.

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zantskershaw

I'm having the same issues. Turbotax is not allowing me to enter in tuition and fees (1098-T). Followed the directions to "jump to 1098t" took me to the exact same place where it still doesn't give an option for adding 1098-T information. I've entered 1098-T tuition information for the past 10 years for four of my children and never had this problem before.

dz5

The same here.

blade611

I am having the same exact issue. It continues to show as $0 and says I entered it in earlier but i never had the opportunity.

linaj20201

Let's try a different path:

Sign in to your account
Select Pick up from what you left off
To your left, select Federal
From the top, select Deductions and Credits
You should see a list of all tax breaks applied to you
If you have entered any information under Education, it should show on the list. If you have not, click on All tax breaks to expand to locate the Education section to add
See images below

blade611

I did all that a number of times. Entering in a 1098-T is really not even an option. It skips right to expenses on books, classroom supplies and lab equipment. It never allows me to enter info from the 1098-T

JotikaT2

Please review your entries as outlined below. This will help determine where the information is missing so you receive the credits you are entitled to.

Once you select Tuition from the Deductions & Credits menu, you should see the following:

Edit tuition information here

Select Edit.

Answer yes.

Detailed entry section

Be sure to click edit on each section above to ensure all amounts are entered.

Detailed input

Once you enter all of the information, click done, and you will see the following screens.

Which credit will you get

After this screen, TurboTax will let you know which credit you qualified for as follows:

Credit amount

If you are still having issues, please contact us at the following and one of our representatives will be able to assist you further.

Contact TurboTax

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A_kami91

I'm having the same issue. Apparently TurboTax employees don't know that a lot of people are having the same problem. They are just repeating themselves how to add the 1098T. There is a BUG in the software.

I've been using TurboTax for eight years, and this is the first I encountered a problem.

nalowe

I am having the exact same problem. No matter what instructions I use, I have absolutely no option to enter a 1098 T. I really hope this gets fixed soon!

GregA1

Exact same issue - Downloaded version (Turbotax home & business) will not allow entry of tuition expenses:

Based on what you've entered so far, you can't claim tuition and other fees because your income is too high...

However, you should select "Continue" and enter your education expenses to avoid paying tax on your ESA or QTP...

Which is exactly what the software will not allow me to do. Help!

JFRAHER

Here's how to edit the 1098-T in TurboTax:

From Deductions & Credits
Expenses and Scholarships (form 1098-T) hit Update
From the page that says Now Let's Gather The Additional Education Expenses
Hit Continue. You will need to continue through several screens until you get to the screen that says Your Education Expenses Summary click Edit
At Here's Your Education Summary you can Edit, Delete or Add New School

ap1989

I was able to submit my 1098t by deleting all the education information first and then submitting the data as new again. Hope this helps anyone having this issue as well!

t2pham

I got the issue that after entering the information on the 1098-T form, everything looked good, but it said the scholarship is more than the tuition(!). In the summary page, $0 was shown instead of the tuition. I tried some work-around suggested in the forum but the issue couldnot be resolved.

Definitely this is a sw bug, i have been using TT for over 10 years, never got this issue before. Please help, thank you

AmyC

Employee

@DaleLape1 @t2pham You must keep going through the education section despite the zero, keep going, continue on until you reach Education Expenses Summary. Then everything can be edited.

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t2pham

Thanks Amy for quick response. I did the steps you showed, but still got $0 in the summary page, even though the tuition was displayed in the form 1098-T. I kept going through the process to the end of State filing, but did not see the tax amount updated.

Would you have any other work-around?

Thank you.

Your username must be at least

As this thread demonstrates the problem is, simply stated: there is a persistent bug in the TT software for the education credit section which has yet to be fixed. A sub-problem: the experts don't understand this and continue to copy/paste repeat the same ineffective answers ad nauseum. I am doing both the 2018 and 2019 returns this year (they owe me) and am facing this problem for the 2018 year Windows version. So this bug and the same answers have been around for at least two tax years.

Here is what worked for me and may not work for you:

Leave the step-by-step (where the bug obviously is) and enter the information directly via the Forms. (Click Forms on the upper right corner for the desktop version. No idea what it would be for online rental, sorry.)

You will have to edit the "Student Info Wk" for the student you are claiming. Look for it in the form list on the left panel.

If you are OCD like me, the best way to make sure everything is fine is to launch a previous year version of TT and go to the same forms. Then compare the "Student Info Wk" and "Tuition Summary" forms and make sure the same boxes are ticked (Unless your circumstances have changed, and obviously the numbers will be different this year.)

Finally, on Part II of the Tuition Summary form, click on Launch OPTIMIZER, to trigger TT's calculation of your best benefit.

If you now go through the interview, this should have forced TT to reluctantly add the right credits. Hope this helps.

myfreedom6

Turbo tax won't let me enter in my tuition and enrollment fees.

The section to enter education expenses: Tuition and enrollment fees is: 0, and will not allow an entry.

The Tuition and enrollment fee hyperlink indicates this amount was entered earlier, but it was not.

Cass0317

@myfreedom6 I would suggest trying to delete the form and reenter. Please see the TurboTax FAQ's below for instructions, depending on which version you are using.

If you need further assistance, please reach out to us.

main0stage

Employee

this yearlong unresolved issue is a classic example that turbo tax has lost the ability to provide intuitive method of filing returns. Every single person is reporting the same issue and yet, it remains unresolved.