I qualify for the tuition and fees deduction (i made too much in 2019 and had 3 kids in college). But, TT will not let me apply this deduction. it doesn't even show this deduction at all and simply says i don't qualify for any tax credits for education.
Did you enter your 1098-Ts and education expenses yet? Type in education in the search bar and use the Jump to education link to enter the tax data.
Generally speaking, the IRS only lets you take one education credit or deduction. If you qualify for two or more education credits or deductions, the TurboTax Education Optimizer picks the one that gives you the biggest tax break.
To override this selection, search for letme (one word, no space) and select the Jump to link. This will take you to the Education Credits and Deduction screen, where you can switch to a different education credit or deduction, assuming you meet the qualifications.
If you don't see Jump to, make sure you're in your return. In the left column, you'll see Tax Home, once you select it, you should see a button to open your return. Select that and follow the steps above.