**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
At the end of the education interview, TurboTax will usually tell you why you don't qualify. If you don't qualify because your income is too high ($90K, 180K married) it will sometimes tell you at the beginning.
Otherwise, you haven't provided enough info to tell you why. Check the rules yourself at the links provided in the other reply.