Why does the filing page say I have a Lifetime Learning Credit when the deductions section says I do not qualify?

TurboTax will ask questions to see if your education expenses qualify you for the American Opportunity Credit or the Lifetime Learning Credit. You can only have one of the credits and TurboTax will check to see which will have the best impact on your tax liability or refund. 

At the end of the Education section does it say you do not qualify for either credit?  The Lifetime Learning Credit is not refundable, which means it can only be used to reduce your tax liability and not be part of a refund. 
 

You said the filing page?  Is this on your Form 1040 and attached Schedules?
American Opportunity Credit is on Line 29 of your Form 1040 and the Lifetime Learning Credit is on Line 3 of Schedule 3. They are both listed on Form 8863.

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