Can't Netfile to Revenue Quebec

Forum|Forum|2 years ago
March 6, 2024
3 replies
0 views

The 'TP10' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

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Best answer by federicovallenas

Thank you, maybe I didn’t notice that instruction on the software. Last year I didn't have this issue.

TurboTaxSusan

Please double check that you have the correct phone number, and that there is only numbers.

federicovallenasAuthorAnswer

Thank you, maybe I didn’t notice that instruction on the software. Last year I didn't have this issue.

TurboTaxSusan

@julia04 You can change your phone number by selection My Info > Contact Information from the top of the left side menu.

apolon18

"You can change your phone number by selection My Info > Contact Information from the top of the left side menu."

It doesn't help.

When you change the format and save, the soft turns it back to (123) 456-7890.

Before filing RQ there's a phone and email verification step where the phone is (123) 456-7890. It comes from the contact info and this is the issue. Here you can change it to the 1234567890 format and then it works.

Support people, check it, please.

Thanks.

GHarpe

First, please clear the telephone number spaces, clear your cookies/cache, sign out of your return then restart your computer. Try entering your telephone number again.

If the issue still persists, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.

Thank you for choosing TurboTax.

xday

It's 2025, I'm using the Online Deluxe version and I get this error message :

The 'TP10' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

I can't go back to change anything because I already NETFILE my CRA.

What can I do to be able to NETFILE my Quebec tax ?