Message from the CRA:CRA Result Code: 21The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records.

Forum|Forum|3 years ago
May 2, 2022
2 replies
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I have tried and still nothing is working , how do fix it, it is showing an error with one of the bursaries I have received

TurboTaxSusan

Make sure you have the correct NETFILE Access Code (NAC). It's an 8-character alphanumeric code found in the upper-right hand corner of your Notice of Assessment (NOA).

If it is correct, try filing your return without it, as it's optional.

bluejays972

its not letting me ignore it. it says this :

Message from the CRA:

		CRA Result Code: 21
		The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records.

		Please compare what you have entered with the access code shown on your notice of assessment.

You have 2 options:

	• Recommended - Try NETFILE again in a few minutes.

		Please note: You only have 5 attempts to NETFILE your return before the CRA will lock you out.

		If the problem persists, please contact TurboTax Customer Support for assistance.

	• Print and mail your return to the CRA. i have used 2 attempts

Chrisevee123

I am getting that also, I tried re-entering the code, and it didn't work. I may just mail it in. And it's impossible to speak to someone from Turbotax.

LakeMississippi

In 2021, usingg Netfile, my wife's return was easily accepted. After many tries and trips to the TurboTax community, I could not find a solution and submitted a paper return for me.

In 2022, I found neither return was accepted, as the CRA did not like the Access Code I used. I had obtained the access codes from CRA My Account, after I filed the 2021 returns. The Assessment report from CRA My Account was dated April 15, 2021.

I went back to our CRA My Accounts and found new Access Codes which were accepted.

Lesson learned: Verify the Access Code from CRA My Account and make sure it came from the previous year's return. Don't assume it remains the same from year to year.