NetFile not working

Forum|Forum|1 year ago
February 24, 2025
5 replies
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Netfile was to be available on February 24 2025 to file 2024 taxes, but I am unable to file my taxes and can not find out why

TurboTax CD or Download Standard

Best answer by TurboTaxAniqua

I submitted and saved it. I couldn’t find the place where turbotax was flagging a potential issue.

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?

Thank you for choosing TurboTax.

TurboTaxAniqua

Are you getting any Netfile error? Please make sure to check if you are using any locked forms that might be preventing you to Netfile.

Thanks for choosing TurboTax.

aria123

Cant file my return due to form issues and interface with CRA (will be ready mid February)??

TurboTaxBrenda

Community Manager

As per the CRA, the CRA is working diligently to update its systems to reflect the currently enacted capital gains inclusion rate of one-half. However, this update may not be completed when online filing becomes available on February 24, 2025. If you are impacted by this situation, you may avoid processing delays by waiting until the updates are completed in the coming weeks before filing your income tax and benefit return. The CRA will grant relief in respect of late-filing penalties and interest until June 2, 2025, for Individual filers and until May 1, 2025, for Trust filers, to provide additional time for taxpayers reporting capital gains to meet their tax filing obligations.

TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

Thank you for choosing TurboTax.

LifeIsADanceOfMinds

I had the same issue, and I think I resolved it. I closed out TurboTax, restarted a new session, did the update under 'help' (there were no updates to add), and now the Netfile seems to start.

TurboTaxAniqua

@LifeIsADanceOfMinds Good to know that. Thanks for letting us know.

TurboTaxSusan

@Karen301970 Do you have a T5 slip? Are you using TurboTax Desktop or TurboTax Online?

LifeIsADanceOfMinds

Desktop - Downloaded it recently, (bought the code from L. Drugs). Populated it with T4, etc (but no T5's), saved it a few times, printed it out for the records, and then tried to Netfile.

That's when I found I had to completely log out of the program, and restart it with a check of the updates.

Hope this helps.

TurboTaxAniqua

@LifeIsADanceOfMinds Thanks for the suggestion. Yes, Updating a software is important as it won't let you Netfile if it's not updated to a current version.

Wally62

Netfile still not functioning, I was advised by Turbo Tax that its an issue with investments and CPP. They apparently will advise users via email once the issue is corrected by CRA filing errors currently presenting when you try to Netfile from the Turbo Tax Intuit portal. All set to go but no success with netfiling.