Please help - CRA Result Code: 615

Forum|Forum|2 years ago
March 6, 2024
2 replies
0 views

Hello all,

I tried to refile my 2023 tax, and it was unsuccessful for 5 times. I got this error message:

Message from the CRA:

CRA Result Code: 615
Your account is locked. If you need assistance, please contact us.

Actually, I can still login to my CRA account without any problem. However, I am unable to sent my refile anymore since it shows my CRA account is "Locked".

I genuinely value your input on this issue. Please let me konw what I should do next.

Regards,

Jimmy

TurboTax Online Premier

TurboTaxSusan

NETFILE is separate from CRA My Account. If your NETFILE account is locked, you will need to contact the CRA to get it unlocked.

Dwwarawa

But what does error code 615 mean?

birthdate error?

TurboTaxBrenda

Community Manager

The error code means that you attempted more than 5 times to NetFile your income tax return and it locked you out. You will need to contact the CRA at 1 (800) 959-8281 to unlock your account for you.

Thank you for choosing TurboTax.