"This wasn't expected, but we're working on fixing it"

Forum|Forum|1 year ago
March 8, 2025
2 replies
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I keep trying to review and file my taxes and I keep getting the error "this wasn't expected but we're working on fixing it". I have logged out, logged back in, tried to review again and continue to get this error. Suggestions?

TurboTax Online Standard

TurboTaxAniqua

This issue should have been resolved with the last update. Have you tried filing it again?

taxcanadian7Author

I have tried, and spoke to someone yesterday and I don't have access to my taxes in progress at all.

LHodson2024

Hi there,

I have been trying to send my taxes and keep getting the above message. I have tried on two different web browsers and still no luck. Can you let me know when this will be fixed? I have been trying for over a week now.

Linda

taxcanadian7Author

This is so frustrating. I have been told to "wait" as it should resolve on it's own, but it's been over 48 hours and I'm still getting this message, and no support on how to fix it.