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March 1, 2024
Question

XML Error

  • March 1, 2024
  • 3 replies
  • 0 views

Hi my message say this 

 

sheyla: The 'TP10' element is invalid - The value '[phone number removed]' is invalid according to its datatype

 

can someone help me ?

3 replies

TurboTaxSusan
March 1, 2024

Please go back to your contact info and delete your phone number. Then retype it with no special characters and all the  digits together like this: XXXXXXXXXX

March 22, 2024

Thank you so much! Problem solved!

 

Lew

 

 

March 22, 2024

Thank you for the update.

 

Thank you for choosing TurboTax.

April 30, 2024

TP10 element invalid  Hw do I deal with this.  the phone number is correct

TurboTaxSusan
April 30, 2024

@paulwidden 

 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

February 26, 2025

How do I fix this error:

The 'TP10' element is invalid

Community Manager
February 26, 2025

When you entered your phone number, it wasn't entered correctly. Please try again. 

 

Thank you for choosing TurboTax.