20% Discount was not honored when I paid for and filed my taxes on Sunday 3-31-24.

Forum|Forum|2 years ago
April 4, 2024
3 replies
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The discount in question is offered through several member sites like ID.me and oneInterior perks and is for veterans or government employees, etc. They provided the link to connect to TurboTax and stated that the discount would be applied when the payment was made and the taxes filed, which I did, but no discount was applied. I asked the specialist that I spoke with on Sunday and she said to use the Self Service Portal. Well, where is the Self Service Portal? Useless runaround is all I am getting now. In any case, I need to know who to contact and what needs to be submitted so I get the 20% discount refunded to my credit card. Thank you.

TurboTax Deluxe Online

DawnC

Employee

Where did you find the offer? Do you have a link? Typically, promotional offers have to be accessed from the link given and the terms and conditions usually require a new TurboTax account.

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BeachtrekkerAuthor

Hi DawnC,

Thank you.

The first is the link to the TurboTax page on the oneInterior Perks at Work site:

https://www.perksatwork.com/offer/index/offerId/808777/uSource/PSRV2/categoryId/138/pandaLog/%7B%22term%22:%22TurboTax%20Online%22,%22type%22:%22Autocomplete%22,%22pageNumber%22:0,%22position%22:%220%22,%22entityType%22:%22Store%22,%22entityId%22:808777,%22categoryIdFilter%22:null,%22clickLocation%22:%22panda-list-item-%7Bid%7D%22%7D

The following is copied from the offer page identified above and specifically states that a new account is not required:

How to redeem:

No Code Needed: Simply click the "Shop Now" button and your discount is automatically applied on the TurboTax site. (Tip: The discount has applied if the price is not a round dollar amount, e.g. $47.20 or $95.20 for DIY depending on complexity.)
Users do not need to create a new account; if old price is cached, simply sign out and click back through the "Shop Now" link from Perks at Work.

The second is the link embedded in the "Shop Now" button on the above page:

https://www.perksatwork.com/goshop/index/offerId/808777/uSource/PSRV2

Third - Clicking the "Shop Now" button activates the deal and redirects you to the following TurboTax page:

https://turbotax.intuit.com/lp/aff/3268?priorityCode=[phone number removed]&cjdata=MXxOfDB8WXww&PID=458974&SID=[phone number removed]&cid=all_cjtto-458974_int_15673838&ref_id=4c54d1c7f35911ee80b700580a1cb8[phone number removed]29524883%3Agq3wqUHwAyZu&cjevent=4c54d1c7f35911ee80b700580a1cb825

The offer is plain to see on the TurboTax landing page using the above link. And, I did "...click back through the "Shop Now" link from Perks at Work", but nothing changed on the price page. I had little choice but to move forward and pay as the price of Turbo Tax Online was raised the following day. Please let me know if you have any further questions.

CatinaT1

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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ejames17

Was anyone able to get the discount? I've tried clicking through the email couple times with no luck.

DawnC

Employee

Please see this help article - How do I get my TurboTax affiliate partner discount? @ejames17

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mart44

Then what if all of that does not work? how to you ask for credit ? I will be forced to file as time is running out .

Truck56

Did the same and nothing this is just a scam by Turbotax to get you to file thru them and just get the run a round when you try to get discount will look else where next year