2014 app crashes, will not run

Forum|Forum|8 years ago
May 17, 2018
2 replies
0 views

I need to access my 2014 return and tried to open it with the 2014 Turbo Tax Premier app, the same software I used to create the return. The app would not run unless I updated it, which I did. Now it crashes. Still cannot access my 2014 return.

Iʻm using a Mac w/ the latest OS.

Best answer by Jan11_2

An Intuit support person was able to help me solve the issue. She directed me to a patch which I downloaded from the Intuit site and applied through a terminal command. She walked me through the process on the phone. After applying the patch, the 2014 TT app ran on my Mac and I was able to access my return. The patch is not referenced anywhere on the Intuit site as far as I could see, so it is necessary to work through phone support.

N

Netguru

Employee

I am having the same problem.

J

Jan11_2AuthorAnswer

Employee

An Intuit support person was able to help me solve the issue. She directed me to a patch which I downloaded from the Intuit site and applied through a terminal command. She walked me through the process on the phone. After applying the patch, the 2014 TT app ran on my Mac and I was able to access my return. The patch is not referenced anywhere on the Intuit site as far as I could see, so it is necessary to work through phone support.

H

HenryPoole

I'm having the same issue w/2014 however, the support person couldn't find any such patch. She bumped it up to a super who was of no help. I'm stuck and looking at a deadline. If anyone has any ideas, I would appreciate the help. Thanks.

M

macspecialist

On 10/14/23 I was able to get both Turbotax Home & Business 2014 and 2015 to work on my Mac by booting up on an old hard drive that has Mac OS X 10.12.6 (Sierra). I thought to try this when I read the post by macuser_22 that stated, "Apple made a change in the OSX 10.13.3 update that caused an *Apple* java function to crash when reading a Java script that TurboTax used in 2014 and 2015. That was a Apple problem and not TurboTax but Apple has never fixed that. TurboTax at one time has a fix script to remove that java scrip but now that 2014 and 2015 are no longer supported they have deleted that script." Mac OS X 10.12.6 (Sierra) was prior to that Java update, and was able to run both the Turbotax 2014 and 2015 versions.

M

Mike9241

were 2014 and 2015 already installed, if you reinstalled them, it may not matter 2014 and 2015 versions cannot be updated and are no longer supported. the crash may be due to the states no longer being available or some issue with the OS. so were you to open the tax files with the reinstalled apps you would likely change the returns from what was filed

if you have the 2014 and 2015 tax files, at your own risk, because Turbotax does not support using them, you can email the file to Taxprinters.com and for a fee they print out the federal and if requested state returns

https://www.taxprinter.com/