2016 Return

Forum|Forum|8 years ago
April 3, 2018
3 replies
0 views

TT2017 tries to open my 2016 return, which it transfered to 2017 format, as a new 2017 return. How do I open 2016 as I originally filed it?

A

AndreaC1

Employee

In order to open your 2016 return as it was filed, you'll need to do so in the 2016 TurboTax software. More details on this can be found here How do I open my tax return in the TurboTax software I installed?

You can find that 2016 TurboTax software here Prior Year TurboTax Software if you don't have it already.

G

geozachary

What the heck is the reason that I cannot download my 2016 tax returns, the irs is sending me letters

DoninGA

Employee

@geozachary wrote:

What the heck is the reason that I cannot download my 2016 tax returns, the irs is sending me letters

You have to sign onto your 2016 online account using the exact same user ID you used to create the 2016 online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2016 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

G

geozachary

yes