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January 25, 2020
Question

2018 file won't open

  • January 25, 2020
  • 1 reply
  • 0 views

I have a Mac computer.  I filed three separate 2018 Federal and State tax returns last year using turbotax Deluxe.  Now I can't open and of the three files.  I have uninstalled the application and reinstalled.  A pop up window asked to check for updates.  Later another pop up window tased an error occurred while extracting the archive. Please try again later.  

    1 reply

    Employee
    January 27, 2020

    Please contact customer service at  800-446-8848.

     

    https://support.turbotax.intuit.com/contact/

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