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April 9, 2020
Question

2019 info missing following Turbotax update

  • April 9, 2020
  • 2 replies
  • 0 views

Hi,

 

I don't think there's anything that can be done at this point since I've already searched my computer for the 2019 return, but I want to report that the 2019 info disappeared following a TurboTax update.

 

The info for the previous returns is still there but the 2019 info is missing.

2 replies

Employee
April 9, 2020

Did you do a search on your computer for all files ending in .tax? It might have moved to another folder.

 

Did you look in the Recycle Bin?

 

 

January 30, 2023

It's been a problem for years.  Turbo tax doesn't know how to fix the problem by reversing the update that trashed our files.