Skip to main content
January 28, 2021
Question

2020 Delux can't enter Medical Expenses

  • January 28, 2021
  • 1 reply
  • 0 views

Attempting to enter "prescription medical expense" ...... the box is there filled prefilled with "$0".  It will not let me change it to a real value.

    1 reply

    EbonyL122824
    January 28, 2021

    You may have to clear your cache and cookies. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    carl750Author
    January 28, 2021

    Followed instructions to clear cookies and cashed (Microsoft Edge).

    It did not solve the problem.

    Rebooted, and still did not solve problem

    carl750Author
    January 29, 2021

    Sorry for above reply, I was half asleep by that time.   I am using the CD version, so cookies and  cashed have nothing to  do with my  problem.