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2020 return rejected because 2019 AGI supposedly incorrect, but it is definitely the right amount from 2019 return, line 8b. How can I fix this?

Forum|Forum|5 years ago
February 13, 2021
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TurboTax Deluxe Online

Best answer by alexpmann

I entered 0 for the 2019 AGI, and it worked!

Im having the same issue. Did you e-file or paper file 2019? We paper filed which I think is why don't have it in their system. I read somewhere that if you paper file you don't have to list it.

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alexpmannAuthor

Efiled 2019 with no problems at the time

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delsr76

am having same issue. have resubmitted, for 3rd time...hopefully 3rd time is the charm. have not had this problem in any previous years.

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SJOS

My nephew 2020 efile was rejected because the IRS efile system could not match his 2019 AGI. He paper filed his 2019 taxes. He called the IRS and they said that they have not processed his paper file- he owed $ for 2019 as he worked with a 1099 and the IRS has already cashed the check 😋.

Should he select "No" or that he did not file for 2019 in the efile question step work? Does anyone know if IRS would accepted ?

Thanks

DoninGA

Employee

@SJOS wrote:

My nephew 2020 efile was rejected because the IRS efile system could not match his 2019 AGI. He paper filed his 2019 taxes. He called the IRS and they said that they have not processed his paper file- he owed $ for 2019 as he worked with a 1099 and the IRS has already cashed the check 😋.

Should he select "No" or that he did not file for 2019 in the efile question step work? Does anyone know if IRS would accepted ?

Thanks

Select No for the 2019 return. This will put a 0 for the 2019 AGI so the 2020 tax return can be e-filed. The IRS does not care how you answer the question. Since the 2019 AGI is not in the IRS systems for his name and SS number, the 0 for the 2019 AGI is correct.

Lowrye1

Due to all the issues with the pandemic and the stimulus money, the IRS had to delete all of our information and re-enter it manually. They made a LOT of mistakes doing so. This is probably happening because they didn't get your last year's information in the system correctly. It has worked for several people to just choose the option that says I didn't file last year. Or you can try putting a zero.

This is an error with the IRS database and e-file servers so beyond these there are no other options except to print out your returns and mail them in.

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kidkurley

I just changed AGI-2019 to zero for both myself and my spouse and the IRS accepted it. Unbelievable, I had submitted 4 times previously, in 1 attempt, i changed my spouse to zero and kept mine at 2019 AGI, since we had filed jointly.

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DennisD1489

I did the same - put AGI as zero and the Fed is accepted and the State is not rejected but pending so think it will be good. I too had verified the AGI and knew it to be correct. But ZERO works.

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yharris

So I was having the same issue. I kepted getting rejected. The last rejection they advised that my IP PIN was wrong. The IRS sent documentation back in Dec or Jan with a new pin. Unfortunately I could not find mine. The good news is that you can reset it>> here Retrieve Your IP PIN | Internal Revenue Service (irs.gov). I reset mine, entered that number and the correct AGI and it was accepted. Please note this is not you signature pin(5 digits), it's and identity pin(6 digits).

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Psychaboo

Mine was definitely right too. I submitted 3 times and was rejected each time. I ended up putting zero because on the IRS site they mentioned about putting zero if you filed late last year. It didn't apply to me but I tried it anyway and it worked. I think the IRS is a bit disorganized at the moment. I e-filed last year on May 1 and received my refund in December. Long story less long, put the zero.

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Cynthiad66

The IRS requires your 2019 adjusted gross income (AGI) or the Self-select PIN you entered for yourself and/or your spouse last year to verify your identity for e-filing your 2020 return.

If the 2019 adjusted gross income (AGI) or Self-select PIN doesn't match the numbers in the IRS database, you'll get one or both of these rejections:

IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records

Even if you believe you entered the correct information, follow the solution below to make sure you didn't overlook anything.

Sign in to your account and select the Fix my return button.
On the Let's fix your returns and then refile screen, select Fix it now or Revisit .
On the following screen, you'll have the option to select how you want to proceed with the error.
- You can select File by mail instead to print your return as-is and mail it to the IRS. You won’t have to deal with AGI issues and can skip the rest of these instructions.
Or you can correct your AGI by entering the AGI from your originally-filed 2019 return (enter 0 if you didn't file last year) and select Continue e-filing to resubmit your return.
- If you only filed a return for a stimulus payment in 2019 using TurboTax Stimulus Registration or the IRS Non Filers: Enter Payment Info, enter 1 for your AGI.
- If you don't have a copy of last year's return, get your AGI from a free IRS transcript. On the transcript, look for the line ADJUSTED GROSS INCOME.
- Don't pull your AGI from your W-2. The same goes for 1099 forms.
- Don't use the AGI from your amended 2019 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2).
- See Special AGI Situations below for additional help.
The next screen will ask you to confirm your AGI. If it's correct, select This is my 2019 AGI.
Follow the instructions to finish and refile your return. If your state got rejected along with your federal, we'll help you refile that too.