Question

2022 files will not open

Forum|Forum|3 years ago
May 30, 2023
3 replies
0 views

I need a copy of my 2022 tax returns I filed and no when go to open the file I get a message say "we know this is taking more then a few seconds" and then nothing happens, files wont open.

DoninGA

Employee

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.

This will take you back to the 2022 online tax return.

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets

A PDF of the 2022 tax return can be opened by any PDF compatible program, such as Adobe Reader.

If you are trying to open the 2022 tax data, which has a file extension of .tax2022, that can only be opened by the 2022 TurboTax software installed on a personal computer.

rjs

Employee

It sounds like you are using the CD/Download TurboTax software installed on your computer, and you have the .tax2022 file for your tax return. Is that correct?

First, reboot your computer.

Don't open your tax return by clicking on the file. Start the TurboTax program first, then open the tax return from within TurboTax.

If you need more help, please tell us whether you are running TurboTax in Windows or on a Mac.

K

KahainAuthor

I'm using windows 11. Its opened before fine. I did reboot and tried to open from the app not shortcut and still get the same message. I also tried opening past years just to check and they do the same thing.

SteamTrain

Employee

@Kahain

Might be something strange with the W11 OS update that was issued/(you installed?) last week.

If you have fully installed and updated to that W11 update...and rebooted afterwards, and it still happens, then you'll need to call Customer Support. Their Software people may need to check what the latest W11 update does to TTX. (didn't affect my W10, but the OS isn't exactly the same)

____________

What is the TurboTax phone number? (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

J

jimbill38

2022 RETURN AS FILED DOES NOT EXIST ANYMORE

DoninGA

Employee

@jimbill38 Did you sign onto the TurboTax online account with the exact same User ID that you used to create the 2022 account - https://myturbotax.intuit.com/

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.