2023 Tax Electronic Filing with 5-digit IP PIN being rejected, twice now

Forum|Forum|2 years ago
April 12, 2024
2 replies
0 views

I just defined this 30 minutes before filing for both my wife and myself.

Being rejected because it says first taxpayer (me) is incorrect.

It is not incorrect because this is my zip code from childhood and I wrote it down to make sure I entered it correctly when I electronically filed. At a loss of what to do? Try to change the IP PIN?

Best answer by howjltx

Finally accepted:
I had to log into both my and my wife's IRS accounts (with ID.me verification) after going to get new IP-ID pins:

https://sa.www4.irs.gov/icce-core/loac/ippin/pages/ippin.xhtml
where I was immediately provided with new 6-digit IP-PINs
I went ahead and changed the 5-digit PINs just in case the IRS rejected me using the same 5-digit PINs.

One issue I had was using the search tool within Desktop TurboTax when I typed in "IP-PIN" it did not give me the direct link to change my IP-PIN like it did so many times before. I had to switch over to "Forms" mode and select "Info Wks" then go to Part VII and enter our IP-PINs manually.

PaulaM

Employee

There is a difference between a 5 digit PIN and a 6 digit IP PIN. One is self-selected and you can re-use the prior one or create a new one. The other is issued by the IRS.

5-digit self-select PIN

6-digit IP-PIN

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

howjltxAuthor

I retrieved our 6- digit IP-PIN off my 2022 1040 form and entered them into this year's desktop TurboTax for both me and my wife. When I attempted to e-file turbo-tax would not let me proceed without adding a 5-digit PIN for me and my wife. After doing this, once again IRS rejects my e-flied with the following reason:
" IND-180-01 - Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return with the correct number."

howjltxAuthorAnswer

Finally accepted:
I had to log into both my and my wife's IRS accounts (with ID.me verification) after going to get new IP-ID pins:

dougdoggie4

Turbo Tax is looking for me to add a six digit pin all pins from last year and the open I got from the IRS are 5 digits. Please help me

DoninGA

Employee

@dougdoggie4 wrote:

Turbo Tax is looking for me to add a six digit pin all pins from last year and the open I got from the IRS are 5 digits. Please help me

In the File section of the program you are asked to enter a 5 digit PIN which can be any 5 numbers you select. Along with the 2022 AGI that you enter from your 2022 Federal tax return, Form 1040 Line 11, these are used for your electronic signature when e-filing.

If your 2023 e-filed tax return was rejected by the IRS for not having a a 6 digit Identity Protection PIN and you never applied for nor received a 6 digit IP PIN from the IRS then you will have to print and mail your tax return.

See this TurboTax support FAQ for how to print a tax return when using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/print-mail-return-turbotax-online/L5bwuqXGy_US_en_US?uid=lw0vhb2a

You should also contact the IRS and speak to an agent to find out why the IRS is requesting an IP PIN that you never applied for nor received from the IRS.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.