2023 Tax forms

Forum|Forum|1 year ago
March 26, 2025
2 replies
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Turbo Tax was not supported on Windows 10 this year so I bought a new computer with Windows 11. Unfortunately my previous returns were unavailable when I began my 2024 filing. What limited information I was able to retrieve lacked Schedule A. Is there any way to recover all of the 2023 forms I need for this year? Turbo Tax really messed me up by not supporting my previous taxes on Windows 10, or possibly, not making a provision for a transfer to Windows 11 on a new computer.

Best answer by LindaS5247

You can try to run the Windows System File Checker tool to repair missing or corrupted system files on your old computer to see if that will help.

This article discusses the Windows issues and how to resolve them. Troubleshooting TurboTax Desktop Issues It may help you.

You can talk to a person at Contact TurboTax Support.

You can go on the IRS website and view your tax records in your Individual Online Account to see your complete 2023 tax return. If you don't have an online account you can set one up by clicking here.

LindaS5247Answer

You can try to run the Windows System File Checker tool to repair missing or corrupted system files on your old computer to see if that will help.

This article discusses the Windows issues and how to resolve them. Troubleshooting TurboTax Desktop Issues It may help you.

You can talk to a person at Contact TurboTax Support.

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Keither49Author

Dear Linda,

Thank you for your help. I don’t have my old computer anymore but one of your other suggestions will hopefully prove to be fruitful.

Sincerely,

Keither49

VolvoGirl

Employee

@Keither49 Why did you think you couldn't install Turbo Tax on Windows 10 this year? I did my 2024 return on Windows 10 this year. 2024 Turbo Tax Desktop Download System Requirements
Windows 10 or later or Mac OS Ventura 13 or later (newer).
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

Did you use the Desktop program last year on your old computer? If you did then the only copy saved was on that computer and any backups you made. You need the file ending in .tax2023 to transfer into 2024. You would have to copy that file from the old computer to the new computer. You always should be able to transfer from the prior year to a new computer (if you have the .taxyyyy file) or from Desktop to Online or Online to Desktop.

Keither49Author

Perhaps it's because my old Windows 10 computer would allow the latest update? I don't know. It just didn't allow my Turbo Tax Premier to function as it has in the past. I even gave control to a Turbo Tax helper who searched my computer for the files and he couldn't find the the files you mentioned.