TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

Question

2023 Tax Return

Forum|Forum|1 year ago
February 9, 2025
4 replies
0 views

I filed my 2023 tax return 10/19/24 with turbo tax. After revieing records today I do not think it was ever filed. After further investigatin I will need to mail 2023 in.

How do I get a refund from TT 2023 was never filed? I just paid for nothing.

TurboTax Basic Windows

DoninGA

Employee

If you were using the 2023 online editions, you could not e-file the 2023 return since it was after the extension date of 10/15/2024. The 2023 tax return had to be printed, signed, dated and mailed to the IRS

Rollar68

I need a copy of this so I can redo it and send it in because there’s mistakes on it and you got an old IRS owes me over $1100 and I need the money and I need the folder put in my account of TurboTax ASAP to get the IRS off my back if not, I’ll be filing a lawsuit against you guys

DoninGA

Employee

@Rollar68 wrote:

I need a copy of this so I can redo it and send it in because there’s mistakes on it and you got an old IRS owes me over $1100 and I need the money and I need the folder put in my account of TurboTax ASAP to get the IRS off my back if not, I’ll be filing a lawsuit against you guys

If you filed the 2023 tax return and it was accepted by the IRS, then to make any changes to the 2023 return you will need to amend the return.

See this TurboTax support FAQ for amending a prior year tax return - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-change-correct-return-already-filed/L4VjJ9BA2_US_en_US?uid=ld1n99kr

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year 2023 and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

xmasbaby0

Employee

You did not pay for "nothing"----you paid for the use of software that helped you prepare your tax return instead of sitting down with a pile of paper forms, a pencil, a calculator and a 100+ page IRS instruction book. The fee for using TurboTax is the same whether you e-file or file it by mail.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

streetgliderAuthor

How do I get the documents I need to file for 2023?

DO I have to pay for the 2023 software again?

BrittanyS

Can you clarify if you are missing documents to file your return or are you trying to retrieve your 2023 tax return?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

dtrent33

I need a new code for the 2023 desktop version I paid for. Been ill and just getting around to catching up on taxes.

AmyC

Employee

You need to contact support.

@dtrent33

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

205 966 6355

I paid you to do my taxes and I got a letter from the irs today wanting a complete form 15103

DoninGA

Employee

@205 966 6355 Paying the TurboTax account fees does not file a tax return.

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If you did not file your 2023 tax return, it will have to printed, signed, dated and mailed to the IRS, it can no longer be e-filed.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

Include with the 2023 federal tax return any forms W-2 and 1099 which show taxes withheld.

Go to this IRS website for the address to mail a federal tax return, by state, with and without a tax payment - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment