(2023 Tax Year) Hmm... it looks like we've hit a slight snag

Forum|Forum|2 years ago
March 7, 2024
4 replies
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I have completed my return on TurboTax Home and Business 2023. I am able to sign in to my TurboTax/Intuit account. But, I am NOT able to go through the payment workflow for e-filing or adding the free audit defense. I already went through all the existing support posts, including ones from previous tax years, but I have not had success fixing this issue. I also have spent over an hour with a Support Tech walking through all the same steps together with screen sharing, but we were unable to fix the issue. The only "solutions" I was provided was to file an extension, hope the technical issue on TurboTax's side is fixed by October 2024, and if it is not, file by mail (but then I wouldn't be able to sign up for Audit Defense). I want to e-file or I would not buy this software in the first place.

Here are the specifics on the error:

I stepped through all the pages in the return, confirmed no errors, but I get this error message:

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at TurboTax.com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

TurboTax Home & Biz Windows

Best answer by CatinaT1

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

CatinaT1

Try disabling your main internet browsers pop up blocker before getting to the payment page.

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address. Click on My Info on the left side of the screen. Edit you mailing address and Continue. Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.

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jb170Author

Thank you for suggesting additional ways to possibly fix the issue. Unfortunately, confirming pop-up blocker is off and the billing info matched did not solve the issue.

CatinaT1Answer

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eromanro

I have the same issue in Turbo Tax 2023 and Turbo Tax support has been useless in fixing the problem.

mx1441

This is beyond ridiculous... I spent hours online filing out the return, only to get "Hmm... it looks like we've hit a slight snag"?! And then get caught in and endless loop? It's April 14th!! I've been a customer for 7 years, and never had this much trouble filing anything. This appears to be a long term issue, nobody has fixed it, none of the support advice works... the only thing I'm able to do now is file an extension - for $137. Am I going to be reimbursed for this?

sw3eth3art

Omg, it’s happening to me right now and all I was told is to call billing department. But they are closed. I am not even trying to pay, I don’t owe taxes. And I’m due a refund. I have filed an extension. The support says there’s nothing he can do even if it is Oct 15 and it’s the last day to file.

Were they able to reimburse you?

Kimaanja

Same boat, I am not filing all these extensions because their software sucks