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Nina2025
April 8, 2025
Question

6 digit PIN

  • April 8, 2025
  • 1 reply
  • 0 views

I found the spot to enter the 6-digit IRS issued PIN.  I agree it's in an odd location.  When I select update, the page turns white. I'm using Premier, windows 10.  I've been able to enter in the past but not this time.  Does anyone know why this is happening?

    1 reply

    JohnB5677
    JohnB5677
    April 8, 2025

    Please try the following steps

    1. Log out of Turbo Tax.
    2. Clear your cache and cookies
    3. Delete Cache & Cookies
    4. Close Turbo Tax 
    5. Shut down the computer
    6. Re-start your computer
    7. Re-open the browser and log back into Turbo Tax.
      • You can also try a different browser as well,

    If none of the above steps resolve the issue, 

    Please contact the TurboTax Support Phone Number

     

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