If you are filing with TurboTax online, follow these steps: Check your internet connection. Try to log out and sign back in the program. Clear your cache and sign back into the program. To clear cache, click here: Cache You may also try a different browser. Then try again.

Question

a button asking if i want to answer a question pops up over the continue button, I press it and it takes me to the help center. it will not go away and i cannot continue.

Forum|Forum|5 years ago
May 8, 2021
1 reply
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L

linaj20201

If you are filing with TurboTax online, follow these steps:

Check your internet connection. Try to log out and sign back in the program.
Clear your cache and sign back into the program. To clear cache, click here: Cache
You may also try a different browser.
Then try again.