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D
drebata
February 26, 2020
Question

Account access

  • February 26, 2020
  • 1 reply
  • 0 views

Can someone help me access my daughters account that I set up last year for filing her 2018 taxes? I cannot remember the login and when I go to Turbo Tax it's just my information (login) that pops up.

 

Help!

1 reply

VolvoGirl
VolvoGirl
Employee
February 26, 2020

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

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