Question

Account access problem !

Forum|Forum|5 years ago
October 28, 2020
3 replies
0 views

When I go to sign into turbo i put in my username and password then it asked me to verify only by using my OLD phone number that I no longer have access to how can I verify using my email ?

Account

G

GabiU

Community Manager

Log into https://accounts.intuit.com/app/account-manager/overview and under "Sign-In" you should be able to change your phone number and look into the verification settings.

**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"

C

charlotte11bri

This did not work. It will let you change your password but will not prompt you to get into your account if you got a new phone number. Very frustrating. Hopefully my request is answered soon.