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D
dyanneo
March 16, 2024
Question

Acorns import bug - account and doc number fails

  • March 16, 2024
  • 2 replies
  • 0 views
I enter my account number and the document number, and I get a validation error on the account number. Nothing has worked so far.

2 replies

CatinaT1
CatinaT1
March 20, 2024

If you are using TurboTax Online, try importing using a different browser.

If you use the Brave browser, you have to turn off the Brave Shields.

 

See the following TurboTax Help articles for potential fixes:

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
J
jeleeinc
April 11, 2024

Hi, 

I'm having the same issue as the person above. I am not using turbo tax online.

Jen

D
dyanneoAuthor
April 12, 2024

The rep walked me through the steps to clear cache/cookies (I forget), but it worked - I think there are instructions for doing this online. I'll see what I can find...

E
ericdoyel
March 31, 2025

Enter your account number as normal and then for the document ID press (caps lock) and enter your doc ID number with caps lock on.

Hope it works for you as well, it worked for me.

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