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February 14, 2024
Question

Activation screen is black

  • February 14, 2024
  • 2 replies
  • 0 views

Turbotax 2023 activation screen is black, therefore, I am not able to activate the SW.

    2 replies

    February 14, 2024

    See the TurboTax Help articles below for guidance in addressing your activation issue:

    WonFeltenAuthor
    February 15, 2024

    I have uninstalled and installed TT 2023 Premier FOUR times now. Each time same results. For the last two reinstalls, I also ran w_perrelsuperpatchIS_ttax_2023.exe. Still the activation screen is black...Now what?

    CatinaT1
    February 15, 2024

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    February 22, 2025

    Is there a resolution for this issue short of reinstalling Windows.  Have tried resolution, scaling, dpi, on the phone for almost 2 hours with Intuit (no help by the way, they finally told me to contact Microsoft).  I have changed default browsers, ran as administrator, installed as administrator. Turned off Windows Defender.  What am I missing?

    February 22, 2025

    Here's some things to try for Blank Screen, Missing Buttons or Images.  

     

    Make sure you're using TurboTax and related files on the C drive of your computer. 

     

    @mac5s 

     

    February 22, 2025

    Thx... I've been through all of those except for the Defrag.  Gave it a shot with no luck.