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Question

Activation screen is black

Forum|Forum|2 years ago
February 14, 2024
2 replies
0 views

Turbotax 2023 activation screen is black, therefore, I am not able to activate the SW.

See the TurboTax Help articles below for guidance in addressing your activation issue:

WonFeltenAuthor

I have uninstalled and installed TT 2023 Premier FOUR times now. Each time same results. For the last two reinstalls, I also ran w_perrelsuperpatchIS_ttax_2023.exe. Still the activation screen is black...Now what?

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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Is there a resolution for this issue short of reinstalling Windows. Have tried resolution, scaling, dpi, on the phone for almost 2 hours with Intuit (no help by the way, they finally told me to contact Microsoft). I have changed default browsers, ran as administrator, installed as administrator. Turned off Windows Defender. What am I missing?

Here's some things to try for Blank Screen, Missing Buttons or Images.

Make sure you're using TurboTax and related files on the C drive of your computer.

Thx... I've been through all of those except for the Defrag. Gave it a shot with no luck.