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April 10, 2025
Question

after confirm payment turbo asks to select suggested return address but will not let me choose either one?

  • April 10, 2025
  • 1 reply
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    1 reply

    April 10, 2025

    Try these options to fix the issue you are having

     

    If you are using TurboTax Online

    • Check ‌your browser's settings. (Clear your Cache and Cookies)
    • Check on your internet connection
    • Try using a different web browser 

    If you are using TurboTax Desktop

    • Make sure the software is updated. 
    • If you haven't rebooted your computer, please do
    • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

    ** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

    If you are still having issues after trying these options, contact Customer Support by clicking the link below

    TurboTax Phone Number