Question

After each update Tubotax Application keeps asking for License code to be activated

Forum|Forum|5 years ago
March 23, 2021
16 replies
0 views

Having gone thru three support persons, one of whom was drunk. I still have no answer. Everytime that the software is updated it asks me to activate it again, why is that?

Why is my 2019 TurboTax now asks me for activation? I bought that last year from WalMart online and I do not have the code any longer. It started asking for an activation code after I installed the 2020 version.

TurboTax Business Windows

M

MichelleLO

Please follow the steps in this TurboTax Help Article to resolve your license activation issue:

TurboTax 2019 and TurboTax 2020 requests license activation at every launch

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J

JAC54

none of the methods work and there are no links to live help or a phone number so I can call someone. When I go to the support page, there is no info or links. I tried the link in your reply and it just goes back to the 4 methods, one of which it tells me not to use if I'm not an expert PC tech. the other 3 I've tried and still prompts me for activation code and says I've already installed on 5

M

MichelleLO

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

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J

jthiggin

Corrections sent to me do not work. They check for updates and then restart asking for the activation code that says all activations are used up. I need the activations reset to zero

D

DavidmahAuthor

Are you opening your application or going to C:/Documents/Turbotax/your return and opening that?

My solution only works if you open the return and NOT the application.

You can call Turbotax support number, they are the only ones who can resolve your five attempted used licenses that is if they answer and if they answer talk to someone who actually can understand their accent

When I have called and do not understand what they say because of their accent I tell them to transfer me to US though most just disconnect and I have to call again and again.

F

Freddieboy

installed update on Nov 21, 2021 request is to activate... already actived in Oct ask for code gave correct code i think but does not accept. seems strange that i would have to activate for a second time after an update???

M

mhymowitz

Yes, each time the app updated, it asked me to reactivate. The "800x600 solution" is the only way forward.

...and the tech support team doesn't know why. Sad.

N

nickstermon

I can't find my license code anywhere. I have the Serial Number as : [PII removed]. How do I get the license code? Bought it online and can;t find the email with license code. I only have Serial Number as : [PII removed].

DoninGA

Employee

@nickstermon See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/00/852973

Z

zenmster

Employee

this is ridiculous wtf?????

T

Tax_user

Hello,

I like to use the TurboTax2020 to amend my 2020tax. But when I opened it, the mesage to updated pop up, I followed that and I have problem with license code that was used up.
Could you please help me to solve this problem.

Thank you very much.

my email:

[email address removed]

P

pneame

You will likely have to call customer support and get a new license code. TT this year seems to be especially buggy, using a device authentication scheme that seems to date from the era of floppy disks.

My solution is to leave TT open at all times (from a late January version) and NEVER shut the computer down or ask for updates until actually ready to file. When I will undoubtedly need to use my license code again.

A

Anonymous

This is occurring with 2021 Home & Business. None of the suggestions work, including opening the file directly. While not the end of the world by any means, it is annoying and certainly seems as if there should be a simple solution.

My guess is that there is a file acknowledging the license code has been activated that is being overwritten each time there is an update.

Come on Intuit. How much trouble can it be to fix it?

G

gbishop-593

I also have this problem with Turbo Tax Premier 2021 DVD version. It is a pain, and it should be a simple fix.

P

pneame

Updated this weekend. The "everything unplugged before updating or opening TT" approach seemed to work as I wasn't asked to activate again. So a bit of self-discipline (which really should be unnecessary). Or, TT inserted a fix - but that seems improbable!

S

Sdog1

DM2

could you send me the answer to this?

C

CarissaM

@Sdog1 How can we assist you?

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T

Tom805

I need to file an amended return for 2020 and am having the same problem as everyone else. I purchased TT at Costco and lost the box with the activation code. I spent an hour talking to 2 different TT customer support people who basically just read off the website and told me I should have saved the box in a safe place....thanks for the tip buddy! I clearly purchased the software and had e-filed my returns with it. Why can't they just provide me with an activation code? I've been using TT for 15 years and this is really unacceptable customer service. I've also never dealt with any software that requires an activation code at each use.

One solution I may have is to purchase TT again and then return it within 60 days.

Has anyone been able to get an activation code from Intuit if TT was purchased from a 3rd party?

R

rockchalkbuff

I also had TurboTax keep asking for the license code to activate an already activated TurboTax on my computer. I called the customer service help desk and was informed that TurboTax will ask for the license code again because I switched something on my computer, like a thumb drive, and that counts as a second activation - ON THE SAME COMPUTER. The Tier 2 representative that the help desk person was relaying information to says that there is nothing that they can do. I would have to purchase another license code in order to use the already activated one that I have on 1 computer. What a scam! I don't know why Intuit would think this is a good idea and think people would continue to throw their money away on something that locks you out of something because you switched out a thumb drive. UNBELIEVEABLE!!!!

E

eknr

Found Resolution:

I went through the solutions posted here but none helped regarding being asked for license every time I open it. After 1.5 hours of support call, we finally were able to get to the resolution. After installing turbotax, go to your Desktop and you will see TurboTax 2021 icon. Right-click on it and select Run as Administrator. This will open up without license code issue fine. I'm on Windows 10. HTH.

Y

yuchengtai

When I chose Run as administrator option, it still pop up to enter the license code, no use.

C

CarissaM

If you are just installing the software, or reinstalling, it will require the license code. If you no longer have the license code, please follow the instructions here to contact us by phone for further assistance. @yuchengtai

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